Complaints Policy

The Policies, Procedures and information found on this website and within the Learner Handbook are relevant to learners and stakeholders of All About Training and All About Hair & Beauty Training.

 

The purpose of this policy is to ensure that concerns and complaints against All About Training/All About Hair & Beauty Training, its trainers, assessors, other staff, third parties providing services on its behalf and learners shall be handled impartially, justly and with confidentiality.  All About Training/All About Hair & Beauty Training ensures the principles of natural justice and procedural fairness will be adopted at every stage of the complaint process. The complaints process consists of a number of stages.

Any person/s wishing to make a complaint, appeal, or any other matter against All About Training/All About Hair & Beauty Training concerning its conduct as an RTO, shall have access to the complaints procedure.  All formal complaints will be heard by All About Training/All About Hair & Beauty Training within 60 calendar days of the receipt of the written complaint. If, for whatever reason, more than 60 days is required to process and finalise the complaint, All About Training/All About Hair & Beauty Training will inform the complainant in writing giving reasons why additional time is required. All About Training/All About Hair & Beauty Training will regularly update the complainant on the progress of the complaint.  All About Training’s Manager will deal with the complaint or convene an independent panel to hear the complaint if the process fails to resolve the complaint, or the complainant requests a review. The complaints committee shall not have had any previous involvement with the complaint.  A register of Complaints which documents all formal complaints and their resolution will be securely maintained by All About Training/All About Hair & Beauty TrainingAll About Training/All About Hair & Beauty Training will identify any potential causes of complaints and appeals and take corrective action to eliminate such complaints in the future.  Any substantiated complaints will be reviewed as part of the continuous improvement procedure.

Read the complete Complaint Policy and Procedure here

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